⚠️ Note before publishing: Because Freyza sells prescription products, we’d recommend having these Terms reviewed by a legal professional (particularly Sections 5 and 9) before publishing, to make sure they align with applicable pharmacy/drug-sale regulations in your jurisdiction. This draft is a solid starting structure, not legal advice.

Last updated: 20-08-2026

Welcome to Freyza. These Terms & Conditions (“Terms”) govern your use of freyza.co.in (the “Site”) and any purchase you make through it. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Freyza

Freyza is a dermatology-inspired skincare and cosmeceuticals brand offering clinically formulated products, including select prescription-only items, sold through this Site.

2. Eligibility

You must be at least 18 years old, or have the involvement of a parent/guardian, to create an account or place an order on the Site.

3. Account Registration

• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You agree to provide accurate, current, and complete information during registration and checkout.
• We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

4. Products & Pricing

• We make every effort to display product information, images, and prices accurately, but errors may occasionally occur. We reserve the right to correct any errors and to cancel orders placed based on incorrect pricing or information.
• Prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• Product availability is not guaranteed and may change without notice.

5. Prescription Products

• Certain products on the Site require a valid, verifiable prescription from a registered medical practitioner.
• You agree to upload accurate and genuine prescription documents. Submitting false, altered, or fraudulent prescriptions is strictly prohibited and may result in order cancellation, account termination, and reporting to relevant authorities.
• We reserve the right to reject, delay, or request clarification on any order if the submitted prescription is unclear, expired, invalid, or insufficient.
• Prescription verification is carried out by qualified personnel and may take additional processing time beyond standard dispatch timelines.

6. Orders & Payment

• Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion (e.g., due to stock unavailability, pricing errors, or prescription issues).
• Payments are processed through secure third-party payment gateways. We do not store your full payment card details.
• An order is confirmed only after successful payment authorization (for prepaid orders) or order placement confirmation (for COD, where available).

7. Shipping & Delivery

Shipping timelines, charges, and related terms are governed by our Shipping Policy, which forms part of these Terms.

8. Returns, Refunds & Cancellations

Returns, refunds, and cancellations are governed by our Refund & Return Policy, which forms part of these Terms.

9. Product Use & Disclaimer

• Products sold on the Site are intended for personal use as directed on the packaging or by your healthcare provider.
• Freyza is not liable for adverse reactions, allergies, or misuse resulting from failure to follow usage instructions, patch-testing recommendations, or a qualified practitioner’s advice.
• Always consult a dermatologist or physician before using prescription products or if you have pre-existing skin conditions, are pregnant/nursing, or have known allergies.
• Nothing on this Site constitutes medical advice; it is provided for general informational purposes only.

10. Intellectual Property

All content on the Site — including text, graphics, logos, images, and product formulations — is the property of Freyza or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written consent.

11. User Conduct

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to our systems, other users’ accounts, or Site data.
• Submit false information, including fraudulent prescriptions or payment details.
• Interfere with the proper functioning of the Site.

12. Limitation of Liability

To the fullest extent permitted by law, Freyza shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased, beyond the value of the order in question.

13. Indemnification

You agree to indemnify and hold Freyza harmless from any claims, damages, or expenses arising from your violation of these Terms, misuse of the Site, or submission of false/fraudulent information (including prescriptions).

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or use of the Site shall be subject to the exclusive jurisdiction of the courts of Patna, India.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

16. Contact Us

For any questions about these Terms, contact us at:

• Email: support@freyza.co.in
• Address: B8, Janta Nagar, Bihar

Related policies: Privacy Policy · Shipping Policy · Refund Policy