Privacy Policy

a) Information you give us:

• Name, email address, phone number, shipping/billing address.
• Account login details (username, password — stored encrypted).
• Payment information (processed securely by our payment gateway; we do not store your full card details).
• Prescription documents and related medical information, when you upload a prescription to purchase a prescription-only product.
• Any information you share with us via customer support, contact forms, or reviews.

b) Information collected automatically:

• IP address, browser type, device information.
• Pages visited, products viewed, time spent on the Site, referring website.
• Cookies and similar tracking technologies (see Section 6).

We use your information to:

• Process and fulfil your orders, including shipping and payment processing.
• Verify prescriptions for prescription-only products and prevent misuse.
• Create and manage your account.
• Send order confirmations, shipping updates, and customer support communication.
• Send promotional emails/SMS about offers and new products (only if you’ve opted in — you can unsubscribe anytime).
• Improve our website, products, and customer experience.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

Prescription documents you upload are treated as sensitive personal data. We:

• Use them only to verify your eligibility to purchase prescription-restricted products.
• Restrict access to authorized personnel/pharmacist reviewers only.
• Do not use prescription data for marketing purposes.
• Store prescription documents securely and retain them only as long as necessary for verification, order fulfilment, and applicable legal/regulatory requirements.

We do not sell your personal data. We may share it with:

• Shipping/courier partners, to deliver your orders.
• Payment gateway providers (e.g., Razorpay), to process payments securely.
• Pharmacist/medical reviewers, to verify prescriptions.
• Service providers who help us operate the Site (hosting, analytics, email/SMS providers), under confidentiality obligations.
• Legal authorities, if required by law, court order, or to protect our rights, safety, or property.

We use industry-standard measures (encryption, access controls, secure servers) to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar technologies to:

• Keep you logged in and remember your cart.
• Understand how visitors use our Site (analytics).
• Personalize content and show relevant products.

You can control cookies through your browser settings. Disabling cookies may affect some features of the Site (e.g., cart, login).

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your account and personal data (subject to legal/record-keeping requirements, e.g., order history for tax purposes).
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at support@freyza.co.in.

We retain your personal data for as long as your account is active, or as needed to provide services, comply with legal obligations (e.g., tax, accounting), resolve disputes, and enforce our agreements. Prescription records are retained per applicable pharmaceutical/medical record regulations.

Freyza’s Site is not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact us to have it removed.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

We may update this Privacy Policy from time to time. Material changes will be notified via the Site or email. The “Last updated” date at the top reflects the latest revision.

For any questions or concerns about this Privacy Policy or how your data is handled, contact us at:

• Email: support@freyza.co.in
• Address: B8, Janta Nagar, Bihar

By using this Site, you consent to the collection and use of your information as described in this Privacy Policy.