Shipping Policy
Last updated: [20-08-2026]
At Freyza, we want your skincare essentials to reach you quickly and safely. This Shipping Policy explains how we process, pack, and deliver your orders.
Order Processing
- All orders are processed and dispatched within 24 hours of confirmation (excluding Sundays and public holidays).
- Orders placed after 4:00 PM IST will be processed the following business day.
- You will receive an email/SMS notification with tracking details once your order is dispatched.
- If any item in your order is out of stock, we will notify you and either ship the remaining items or offer a full refund for the unavailable product.
Shipping Charges
- Free shipping on all prepaid orders above ₹999.
- A flat shipping fee applies to orders below ₹999 (amount shown at checkout before payment).
- Cash on Delivery (COD), where available, may carry an additional COD handling fee, shown at checkout.
Delivery Timelines
| Location | Estimated Delivery |
|---|---|
| Metro cities | 2–4 business days |
| Other cities/towns | 4–7 business days |
| Remote/rural areas | 7–10 business days |
Delivery timelines are estimates provided by our courier partners and may vary due to weather, regional restrictions, courier delays, or circumstances beyond our control.
Order Tracking
Once dispatched, you can track your order:
- Via the tracking link sent to your email/SMS.
- By logging into My Account → Orders on our website.
Prescription Products
For products requiring a valid prescription, dispatch will only occur after our team has verified your uploaded prescription. This verification typically takes [X] hours and may add to the standard processing time. We will notify you if your prescription is rejected or requires clarification.
Shipping Address & Delivery Issues
- Please ensure your shipping address, PIN code, and phone number are accurate at checkout. Freyza is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
- If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal at the doorstep, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund minus shipping costs.
Damaged or Lost Shipments
If your order arrives damaged, tampered with, or is lost in transit, please contact us at support@freyza.co.in within 48 hours of delivery (or expected delivery date) with your order number and photos of the damaged package/product, and we will resolve it promptly — replacement or refund, as applicable.
International Shipping
At this time, Freyza ships only within India. We do not currently offer international shipping.
Contact Us
For any shipping-related questions, reach out to us at:
- Email: support@freyza.co.in
- My Account: Track your order
This policy may be updated from time to time. Please review it periodically for changes.