Refund Policy

Due to the nature of skincare and personal-care products, we can only accept returns under the following conditions:

• The product is unopened, unused, and in its original sealed packaging.
• The return request is raised within 7 days of delivery.
• You have proof of purchase (order number/invoice).
• The product is not one of the non-returnable categories listed below.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or exchanged once delivered:

• Opened or used skincare/haircare products.
• Prescription-only products.
• Products marked “Final Sale” or purchased during a clearance sale.
• Intimate care products, once the seal is broken.

If you receive a damaged, defective, expired, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number.
• Clear photos/video of the product and packaging.

We will arrange a free replacement or a full refund, whichever you prefer, once verified — no return shipping cost to you in this case.

1. Email us on support@freyza.co.in to raise a return request within 7 days of delivery.
2. Our team will review your request and share return instructions if approved.
3. Pack the item securely in its original packaging and ship it to the address we provide.
4. Once we receive and inspect the returned item, we will process your refund or exchange.

• Approved refunds are processed within 5–7 business days after we receive and inspect the returned product.
• Refunds are issued to the original payment method used at checkout (UPI, card, net banking, wallet).
• Shipping charges (if any were paid) are non-refundable, except in cases of damaged, defective, or incorrect items.
• You will receive an email confirmation once your refund is initiated, along with an estimated timeline for it to reflect in your account (this depends on your bank/payment provider, typically 3–5 additional business days).

• Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it cannot be cancelled — you may request a return instead, subject to this policy.
• To cancel, go to My Account → Orders or contact us as soon as possible with your order number.

We currently do not offer direct product-to-product exchanges. If you’d like a different product, please return the original (if eligible) for a refund and place a new order.

If anything is unclear or you need help with a return, refund, or cancellation, reach out:

• Email: support@freyza.co.in
• My Account: View your orders

This policy may be updated from time to time. Please review it periodically for changes.