Frequently asked questions

Orders are dispatched within 24 hours of payment on working days. Most addresses in India receive their parcel in three to five working days after dispatch; remote pin codes can take a little longer.

Delivery is free on orders of ₹499 and above. Below that a flat ₹60 delivery charge applies, plus GST at the same rate as the goods being delivered.

As soon as the courier collects your parcel we email you a tracking link. You can also open My account → Orders and use the Track shipment button on the order.

Yes, as long as the parcel has not been dispatched. Email us with your order number as soon as you can and we will update it.

A few of our formulations contain actives that are prescription-only in India. For those, upload your prescription from your account and a registered dermatologist reviews it before the order is dispatched.

Sign in, open My account → Prescription Requests, and upload a clear photo or scan. Reviews are usually completed within 24 hours on working days.

No. Our formulations are cruelty free and manufactured in a GMP-certified facility.

Every product page lists its full ingredients with the concentration of each active, along with shelf life and manufacturing details under Product Info.

UPI, credit and debit cards, netbanking and the major wallets, all processed by Razorpay over an encrypted connection. We never see or store your card or UPI details.

Not at the moment. All orders are prepaid.

If a product arrives damaged, incorrect or past its shelf life, tell us within seven days of delivery and we will replace it or refund you. Because these are skincare products, opened items cannot be returned unless there is a fault.

A tax invoice is generated for every paid order. Open My account → Orders and use Download invoice. To claim input credit, add your GSTIN in the address step before paying and it will appear on the invoice.

Email support@freyza.co.in or call +91 81029 37872. Quote your order number and we can help faster.